We disclose our customer data collection procedures and digital advertising measurement practices plainly.
01. Our formal privacy governance policies and operational tracking practices took effect on October 17, 2026.
This Privacy Policy governs the collection, processing, storage, and retention of personal data collected through the 304mobilefoodservice.com website and its associated communication channels. This document reflects current digital advertising standards, Google Ads compliance mandates, Microsoft Advertising policies, and state privacy statutes. Any future modifications to these practices will be posted directly to this URL with a revised effective timestamp.
Effective date: October 17, 2026. Replaces all previous informal notices.
02. The legal data controller responsible for this website is 304mobilefoodservice operating out of Fayetteville, West Virginia.
The entity responsible for decisions regarding the gathering, utilization, and protection of visitor information is 304mobilefoodservice, trading as 304 Mobile Food Service at 304mobilefoodservice.com. Our physical dispatch operations and administrative records are maintained at 115 DUMMITT AVE, FAYETTEVILLE, WV 25840, FAYETTEVILLE, WV, United States. You may contact our designated privacy compliance representative directly by emailing [email protected] or calling (304) 222-6297.
Operating Trade Name: 304mobilefoodservice | Headquarters: 115 DUMMITT AVE, FAYETTEVILLE, WV 25840, United States | Contact: [email protected].
03. We record event inquiry form submissions, live support conversations, and automated server telemetry during site visits.
When you interact with our website to evaluate mobile catering or private truck hire, our systems collect specific categories of personal and technical data:
- Inquiry Form Records: When you submit a booking request through submit.php, our system collects your full name, telephone number, email address, physical event address or dispatch destination, service category, requested event specifications (guest count and duration), logistical notes, and explicit consent confirmation.
- Support Chat Logs: When you initiate a conversation via our on-page support widget talking to chat.php, we collect your message content, conversation timestamp, and an anonymous browser session token stored in local storage to maintain conversational continuity.
- Automated Network Telemetry: Every web request automatically records your Internet Protocol (IP) address, user-agent string (identifying browser version and operating platform), referring URL, the precise moment the form was rendered, and the moment it was sent.
- Advertising Identifiers: When you visit our website after clicking a promotional link or sponsored campaign, incoming URL parameters containing ad tracking identifiers—specifically gclid for Google, msclkid for Microsoft, and fbclid for Meta—are received by server logs and processed according to your storage consent selection.
We do not operate visitor user accounts, we do not require passwords, and we do not collect credit card or bank credentials on this site. All catering quotes are non-binding estimates and no financial checkout occurs on this domain.
04. We process submitted details to calculate catering pricing and verify mobile kitchen dispatch logistics across Fayette County.
We process the collected data for specific, lawful operational purposes:
- Evaluating catering capacity, calculating menu pricing ($10–$35 per person), and scheduling truck hire orders ($457–$1400 per order) based on guest numbers and driving distance.
- Communicating logistical requirements directly with event planners, including driveway grade verification, road turning diameter, trailer clearance, and commercial waste disposal protocol.
- Operating and maintaining our customer support chat system to answer questions regarding our mobile kitchen and food safety certifications.
- Protecting our inquiry forms against spam and automated abuse using hidden field honey-pots and timestamp verification.
- Measuring the effectiveness of paid advertising campaigns on Google Ads, Microsoft Advertising, and Meta Ads to understand customer acquisition costs in Fayette County.
05. We carry out all customer data handling under pre-contractual necessity, legitimate administrative security interests, or affirmative visitor consent.
Under international and state data protection frameworks, we establish a valid legal basis for every data handling procedure:
| Processing Activity | Data Involved | Lawful Basis |
|---|---|---|
| Booking Quote Preparation | Name, contact phone, email, event address, guest count | Contract / Pre-contractual steps: Processing is required to deliver requested pricing and logistics estimates prior to entering a contract. |
| Security & Abuse Prevention | IP address, user-agent, submission timestamps | Legitimate Interests: Necessary to defend server resources, prevent form automation, and secure operational communications. |
| Support Chat Conversation | Chat messages, conversation token, inquiry notes | Contract & Legitimate Interest: Delivering direct pre-sale customer assistance requested by the website visitor. |
| Ad Measurement & Personalization | Click identifiers (gclid, msclkid, fbclid), storage tokens | Consent: Stored and processed exclusively when the user provides affirmative consent via our consent banner. |
Summary of legal bases: contract for quote fulfillment; legitimate interest for infrastructure security; consent for analytics and advertising storage.
06. Our commercial catering operations receive paid advertising traffic directly from Google Ads, Microsoft Advertising, and Meta Ads campaigns.
Our business actively runs paid digital acquisition campaigns. These advertising networks direct visitors to 304mobilefoodservice.com to promote our mobile catering and private truck rental services. When a prospective client arrives via an advertisement, the referring platform appends an encrypted campaign click identifier to the landing URL:
- google ads: The platform appends the
gclid(Google Click Identifier) parameter to the web address. This identifier is processed to measure ad conversions and campaign effectiveness. - microsoft advertising: The platform appends the
msclkid(Microsoft Click ID) parameter to evaluate search query performance on Bing and partner networks. - Meta Ads: Sponsored placements across Meta properties append the
fbclidparameter to track click-through engagement.
We receive traffic from google ads, microsoft advertising, and Meta Ads carrying gclid, msclkid, and fbclid identifiers. We do not claim that any advertising platform has reviewed, endorsed, verified, or approved our commercial food truck business. We present these technical disclosures to satisfy our legal transparency obligations and comply with publisher platform guidelines.
07. We implement Consent Mode v2 to maintain all marketing and analytics measurement storage states denied by default.
To respect visitor autonomy and enforce modern international privacy frameworks, 304mobilefoodservice.com executes Consent Mode v2. Before you make an affirmative choice in our cookie consent banner, our tracking scripts set the following four core permissions to denied:
ad_storage— Set todenied. Controls whether advertising cookies or device storage keys may be written or read.ad_user_data— Set todenied. Controls whether user-specific data may be transmitted to Google or advertising platforms for ad targeting.ad_personalization— Set todenied. Controls whether remarketing and personalized promotional profiles can be populated.analytics_storage— Set todenied. Controls whether analytic telemetry cookies can persist across sessions.
Under our consent mode setup, ad_storage, ad_user_data, ad_personalization, and analytics_storage remain held denied until the visitor allows storage, and are set back to denied when they decline or withdraw consent.
08. We transmit technical telemetry and dispatch records only to verified infrastructure hosts, mail routing networks, and advertising measurement systems.
We do not sell your personal information to data brokers. We share information only with third-party technical processors necessary to run our website and fulfill our commercial obligations, named one by one:
- Google Ireland Ltd / Google LLC: Operates Google Ads and related measurement infrastructure to evaluate ad performance subject to user consent.
- Microsoft Ireland Operations Ltd: Operates Microsoft Advertising infrastructure to track search campaign engagement. You can examine their data practices directly by reading the Microsoft privacy statement at privacy.microsoft.com.
- Meta Platforms Ireland Ltd: Delivers social ad campaign analytics when visitors click sponsored promotions.
- The Hosting Provider: Serves this site and houses our secured inquiry database environment.
- The Mail Route: Carries email notifications and inquiry alerts directly to the operator's inbox in Fayetteville.
09. Cross-border information transfers originating outside the United States rely on standard contractual clauses and rigorous transport encryption.
Our primary servers are located inside the United States. If you access our website from outside the country of collection—such as the European Economic Area, the United Kingdom, or Switzerland—your personal data is transferred to the United States. What makes these international transfers lawful is our reliance on European Commission Standard Contractual Clauses (SCCs), verified third-party Data Privacy Framework certifications, and technical transport encryption complying with Chapter V of the General Data Protection Regulation.
10. We store customer event records and technical server telemetry according to strict, finite retention timelines.
We do not retain personal information indefinitely or use vague timelines. Data is kept for real, fixed periods as follows:
| Record Classification | Mandatory Retention Period | Storage Purpose & Disposal Routine |
|---|---|---|
| Enquiries and their email copies | 18 months | Maintained to support repeat annual event bookings and operational audit reviews, then deleted from database storage. |
| Chat transcripts | 12 months | Retained in chat history records to provide service consistency during event planning cycles, then permanently purged. |
| Server and access logs | 60 days | Network logs containing IP addresses and user agents are overwritten on a rolling 60-day security cycle. |
| The record of a consent choice | 12 months | Stored locally in the client browser under site_consent_v2 and renewed annually or when policies update. |
| Data request answers | 5 days | A data request is answered within 5 days of verified receipt. |
11. We safeguard customer records and communication streams using modern Transport Layer Security and restricted administrative credentials.
We deploy robust organizational, administrative, and technical measures to protect your personal details against unauthorized access, destruction, disclosure, or alteration. All web communications are transmitted over 256-bit Transport Layer Security (TLS 1.3) encryption. Server databases are housed in secure data centers with hardened firewall rules, honeypot spam filtering, automated intrusion detection, and restricted administrator authorization.
12. European visitors retain complete data access, correction, erasure, and portability rights under the statutory protections of the gdpr.
If you reach this site from Europe, the gdpr provides you with specific enforceable rights regarding your personal information, in full:
- Access: The right to obtain confirmation as to whether your data is processed and receive a complete copy of that data.
- Rectification: The right to demand that we correct inaccurate, outdated, or incomplete contact details.
- Erasure: The right to request erasure ("right to be forgotten") of your booking records when no longer necessary.
- Restriction: The right to demand restriction of processing while disputing accuracy or lawfulness.
- Portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
- Objection: The right to object at any time to data processing carried out under our legitimate interests.
- Withdrawing consent: The right to withdraw consent at any time, easily through our footer preferences, without affecting past lawfulness.
13. Residents of California and other states maintain clear entitlements to know, correct, or delete information under the ccpa framework.
Under US state privacy law—with California named under the California Consumer Privacy Act (ccpa) as amended by the CPRA, along with Virginia, Colorado, Connecticut, Utah, and other state laws in force—consumers possess statutory protections:
- Right to Know & Access: You may ask what categories and specific pieces of personal information we have collected, used, disclosed, or shared over the preceding twelve months.
- Right to Delete: You have the right to request deletion of personal information collected directly from you, subject to legal recordkeeping exemptions.
- Right to Correct: You may demand that inaccurate personal information maintained in our event booking archives be rectified.
- Opting out of sale or sharing: We do not sell personal data for money. You have the right to opt out of the sale or sharing of your personal data for targeted advertising at any time using our cookie banner or Global Privacy Control signal.
- Right to Non-Discrimination: We will never deny services, charge differing catering rates, or alter food preparation quality because you exercised your consumer privacy rights under ccpa.
14. Our website automatically recognizes and obeys global privacy control browser signals as an immediate opt-out directive.
We confirm that global privacy control is honoured across 304mobilefoodservice.com. When our web application detects the Sec-GPC header emitted by your web browser or privacy extension, our platform automatically treats the signal as an affirmative instruction to opt out of advertising cookies and measurement sharing without asking you again.
15. Our food service website is not for children and takes no data from them.
This site is not for children and takes no data from minors under the age of 16. 304 Mobile Food Service provides commercial event catering and truck rentals exclusively to adult event hosts, corporate coordinators, and festival planners. We do not knowingly solicit or collect data from children. If we discover any personal data submitted by a minor under 16, that information is deleted from our databases immediately.
16. You have the right to submit formal complaints directly to state attorneys general or designated supervisory authorities.
You have the statutory right to complain to a data protection authority or supervisory agency. United States residents may complain to their state Attorney General (in West Virginia, the Consumer Protection Division of the Office of the West Virginia Attorney General). In California, complaints may be lodged with the California Privacy Protection Agency (CPPA) at cppa.ca.gov. European visitors may submit complaints to the Data Protection Authority in their EU member state of residence.
17. You can submit verified access or deletion requests directly to our kitchen compliance desk in Fayetteville.
To exercise any of these privacy rights, write to our real dispatch address or contact channels:
- Electronic Mail: Send your request to [email protected] with the subject line "Consumer Data Request".
- Postal Delivery: Send written correspondence to: 115 DUMMITT AVE, FAYETTEVILLE, WV 25840, FAYETTEVILLE, WV, United States.
- Telephone: Call our direct kitchen line at (304) 222-6297.
How long an answer takes: A data request is answered within 5 days of receipt following identity confirmation, free of administrative charge.
18. We announce policy modifications by publishing revised terms and updated timestamps directly to this public web address.
How a change to this policy is announced: We announce modifications by updating the "Effective Date" at the head of this policy and posting the amended text directly on this page at 304mobilefoodservice.com/privacy.html. For substantive changes impacting data usage, we display a prominent notification on our website home page.
19. You can communicate with our human compliance team directly by phone, email, or physical mail in Fayetteville.
If you have any question or need a human response regarding our privacy policies, you can reach a human through the following operator facts:
- Trading Name: 304mobilefoodservice (trading at 304mobilefoodservice.com)
- Postal Address: 115 DUMMITT AVE, FAYETTEVILLE, WV 25840, FAYETTEVILLE, WV, United States
- Direct Email: [email protected]
- Direct Phone: (304) 222-6297
20. We maintain WCAG compliance and high-contrast typography across all event planning pages for full digital accessibility.
304 Mobile Food Service is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We design our pages according to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA specifications. Key implementations include:
- High-contrast text tokens exceeding 4.5:1 contrast ratios against flat white and light neutral grounds.
- Complete keyboard navigability across all navigation links, mobile menus, forms, and dialog buttons with prominent focus rings.
- Semantic HTML5 structural landmarks and descriptive ARIA attributes across interactive components.
- Full touch targets engineered to at least 44px by 44px to accommodate mobile devices down to 320px viewport width.
- Strict degradation fallbacks that present static imagery when 3D WebGL rendering or JavaScript execution is restricted.
If you experience any accessibility barriers while using our website or submitting a catering inquiry, please contact our team at (304) 222-6297 or [email protected] so we can assist you directly.